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DELIVERY & RETURNS

Please note for all the products that we advertise there are no deliveries on Saturdays, Sundays or bank holidays

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     Wood Fired Ovens

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  • Delivita – We aim to have your oven delivered to you within 8 weeks of placing the order. These ovens are handmade. Timescales are approximate only.

 

  • Mila – Delivery will be between 10-14 days from placing of your order. The pre built oven weighs approx. 186kg. The item will be delivered on a pallet and delivered kerbside only i.e. to the closest point the delivery vehicle can get to - it is the responsibility of the purchaser to move the item to its  desired location  - It will require 4-5 persons or special lifting equipment. The kit has been designed for each section to be lifted individually. Please call us if you wish to discuss delivery before ordering. 

 

  • Prior to delivery you will be notified of the proposed delivery date. Pease notify us of any issues such as narrow lanes, or weight limits as we cannot be held responsible for non –delivery should there be an access issue.

 

  • You must be available to sign for the delivery otherwise there will be an additional charge for re-delivery

 

  • Please do not sign for and accept any goods until you have unpacked and checked them in full.

 

    Other Products

 

  • Hofats – We aim to deliver these products within 7-10 business days of placing of your order. Timescales are approximate only.

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  • Please do not sign for and accept any goods until you have unpacked and checked them in full.

 

  • With Hofats products we also offer a local collection service from our business office. If you choose this service at checkout, we will email you to notify you of our opening times for collection. Please note collection is from our business office and is by arranged appointment times. This is a free service that we offer and  If you attempt collection without an arranged time and/or out of office hours we will not be responsible for any losses that you may have incurred as a result of being  unable to collect your goods.  

RETURN POLICY

  • We are committed to selling high quality products.

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  • Should you order something from us and wish to terminate the order soon after, if we have already despatched the goods, you will be liable for the cost of returning the goods to us.

 

  • On delivery of your items please make sure you check them carefully before they are used or installed. Please also retain your receipt or email confirmation as you may need this as proof of purchase in the event of any after sales queries.

 

  • Any items that you wish to return or exchange must be notified to us by email within 14 days of delivery, you must not return any item to us without first receiving email confirmation from us accepting the return. The email will provide return instructions which will vary depending on the products that you have purchased. You must not return any ovens without prior arrangement with us.

 

  • Any item that is returned must be returned unused, in their original undamaged packaging and in a saleable condition. If these terms are not me then you will not be entitled to a refund.

 

  • Once an item has been used it cannot be returned or exchanged, this does not affect your statutory rights.

 

  • The purchaser is responsible for any return charges.

 

  • Please do not return any products to the registered office address.

 

  • If you discover that your item is faulty then please contact us by phone or email, we will try and find a suitable solution to ensure that the issue is resolved. Please do not return any faulty or damaged item to us prior to calling or emailing and receiving approval of the return and how to return the item to us and the address for the return.

 

  • The Delivita oven comes with a manufacturer’s 5 – year warranty. You are required to register your oven with Delivita by email to hello@delivita.com providing details of where you purchased the oven from, the serial number, your name and address and any contact details. The warranty covers :

 

  1. Cracking to the interior

  2. Cracking to the exterior shell

  3. Damage to the stainless steel casing

  4. The warranty dos not cover accidental damage or misuse of the oven. Pleas follow the detailed instructions on how to carefully cure your oven

 

  • The Mila 60 oven comes with a manufacturer’s warranty of 10 years. All refractory parts are covered in this warranty.

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